How we handle your name, orders, and intercom installation details

1. Information We Collect

At RingView, we collect personal data that you voluntarily provide to us when expressing an interest in obtaining information about our video intercom systems, participating in activities on the site, or contacting us. This includes your name, email address, phone number, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect or receive to communicate with you, fulfill and manage your equipment orders and installation schedules, send administrative information, and to protect our services. We do not sell your personal data to third parties.

3. How Long We Keep Your Data

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

4. Sharing Your Information

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. All data sharing is conducted in compliance with applicable data protection regulations.

5. Security of Your Data

RingView employs strict technical and organizational safeguards to protect your personal data, particularly details related to your video intercom installations and property. While we strive to ensure the highest level of security, please note that no system or online data transmission can be guaranteed as completely secure.

6. Your Privacy Rights

Under applicable data protection laws, you have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.

7. Cookies, analytics, and website functionality

Our shop and enquiry forms rely on small technical files—commonly called cookies—to keep a basket alive while you browse, to protect forms from spam, and occasionally to see which pages help people choose an intercom system versus which ones they skip. We do not use those signals to build shadow profiles across unrelated websites, and we do not sell browsing history.

Where we utilize analytics to improve our video intercom services, we configure them to minimize identifiability. You can clear cookies via your browser settings at any time; however, doing so might log you out or clear your installation booking details.

8. Security tips, system updates, and how to go quiet

If you tick a box or otherwise tell us you want tips about misting schedules, Lion’s Mane flushes, or seasonal restocks, we will email you from our Leeds workspace using the address you gave us. Every promotional message includes a clear way to unsubscribe, and we honour opt-outs promptly so you are not chasing us to be left alone.

Transactional messages—order confirmations, shipping and installation updates, receipts, and answers to support threads—are different: we send those because they are part of the contract you asked for, not because you joined a newsletter. If you object even to service mail, that can make it hard to deliver and set up your system; talk to us first and we will see what workaround is possible.

9. Installers, payment gateways, and the people who host our pixels

Fulfilling a video intercom order means sharing delivery names, addresses, and phone numbers with vetted carriers and our installation technicians so they can complete the setup. Card payments are handled by regulated payment partners: we do not store full card numbers on our own servers, and those providers process data under their own contracts and industry-standard safeguards.

We also depend on email providers, data backup tools, and cloud storage solutions so that your invoices and intercom installation records are safely preserved. Each processor is selected for their robust security measures and restricted access. To request a list of data recipient categories related to your information, please contact us.

10. Regulatory authorities and plain-language inquiries

We aim to answer privacy questions without jargon. If you believe we have handled data unfairly, you may complain to the relevant supervisory authority for data protection. We still encourage you to email or call us first—often a confused shipment label or a duplicated newsletter signup is quicker to fix directly.

Nothing in this notice takes away your statutory rights. Where the law gives you a deadline for us to respond, we meet it unless exceptional circumstances apply, in which case we will explain the delay in writing.

11. Contact Information

Should you have any questions or concerns regarding this privacy notice, feel free to reach out to RingView using the details below:

• Email Address: ringview@gmail.com